Last updated: 11/10/2025
This Privacy Policy explains how MEATS AND CUTS MEAT TRADING LLC (“Meats and Cuts”, “we”, “us” or “our”) collects, uses, discloses and protects your personal data when you use our website catering.meatsandcuts.com (the “Site”) and our catering-related services, including when you contact us, sign up to our newsletter, or reach us via WhatsApp.
By using the Site and providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
We operate in the United Arab Emirates and Riyadh, Kingdom of Saudi Arabia, and we process personal data in accordance with applicable data protection laws in those jurisdictions.
1. Who we are & how to contact us
Data Controller:
MEATS AND CUTS MEAT TRADING LLC
(“Meats and Cuts”)
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
- Email: catering@meatsandcuts.com
We may provide additional contact details (such as postal address or phone) on our Site from time to time.
2. What personal data we collect
We collect and process the following categories of personal data through the Site and related channels:
2.1 Data you provide directly
When you use our contact forms, newsletter sign-up, or WhatsApp click-to-chat, you may provide:
- Identification and contact details
- Name
- Email address
- Phone number / mobile number
- Message and event details
- Free-text message or enquiry
- Catering requirements (e.g. event type, date, time, location, number of guests, menu preferences, budget, and any other details you choose to share)
2.2 Data collected automatically (cookies & analytics)
When you visit our Site, we use cookies and similar technologies to automatically collect certain information, such as:
- IP address and approximate location
- Device type, operating system and browser type
- Date and time of visits
- Pages viewed and navigation paths
- Referring website (if you came from another site)
- Interactions with our Site and forms
This information is collected through tools such as:
- Google Analytics 4 (GA4)
- Meta Pixel
We use these for analytics and marketing purposes. See Section 5 – Cookies & tracking technologies for more details.
2.3 Data from third-party platforms (WhatsApp, social media)
If you contact us via:
- WhatsApp click-to-chat from the Site, or
- Social media or other third-party platforms (if linked on the Site)
we may receive your name, phone number and any other information you choose to send via those platforms. That data is also processed according to the privacy policies of those third parties (e.g. WhatsApp/Meta).
3. How we collect your personal data
We collect personal data in the following ways:
- Contact forms
- When you submit an enquiry via our online forms (built using Elementor form system on our Site), we receive the information you provide (name, email, phone, message and event details).
- Newsletter sign-up
- When you subscribe to our newsletter or marketing communications, we collect your email address (and possibly your name) to send you updates and promotions.
- WhatsApp click-to-chat
- When you click a WhatsApp link or button on our Site, WhatsApp may collect personal data according to its own privacy terms. We also receive the messages and personal data you send us in that chat.
- Cookies and similar technologies
- Through GA4 and Meta Pixel, as well as our hosting provider (SiteGround), we automatically collect usage data for analytics, performance, and marketing (see Section 5).
- Email tool / CRM
- When we send emails, we may track email opens, clicks and other engagement information using our email service provider.
4. Why we use your personal data (purposes)
We use your personal data for the following purposes:
- Responding to enquiries and providing services
- To receive, review and respond to your catering enquiries or requests for quotes.
- To communicate with you about your event details, menu options, pricing and availability.
- To manage your booking and provide our catering services.
- Marketing and promotions
- To send you newsletters, offers, and updates about our catering services via email or WhatsApp, if you have agreed to receive such communications or if permitted under applicable law.
- To segment and understand audiences for marketing purposes.
- Following up on leads
- To follow up on your enquiry or interest in our services.
- To send reminders or additional information relating to your event or previous enquiry.
- Analytics and website improvement
- To analyze how visitors use our Site (via GA4 and Meta Pixel).
- To improve our content, navigation, and user experience.
- To measure the effectiveness of our marketing campaigns.
- Security and fraud prevention
- To protect our Site, systems and users from fraud, abuse and unauthorized access.
- To detect and prevent potential security incidents.
- Legal and compliance purposes
- To comply with legal obligations and respond to lawful requests from public authorities.
- To establish, exercise or defend legal claims.
5. Cookies & tracking technologies
We use cookies and similar technologies on our Site, including:
- Strictly necessary / functional cookies
Required for the Site to function (e.g. basic security, form submissions). - Analytics cookies (e.g. GA4)
To understand how visitors use our Site, which pages are viewed and how users navigate. This helps us improve performance and content. - Marketing / advertising cookies (e.g. Meta Pixel)
To measure the effectiveness of our marketing campaigns and show relevant advertisements on platforms like Facebook and Instagram.
5.1 Managing cookies
You can:
- Adjust your browser settings to block or delete cookies.
- Use the cookie preferences (if available on our Site) to manage optional cookies.
Please note that disabling certain cookies may affect the functionality and performance of the Site.
For more information on how Google and Meta use data:
- Google Analytics: check Google’s privacy and data policies
- Meta Pixel: check Meta’s (Facebook/Instagram) data policies
(You may wish to add direct links on your live Site.)
6. Legal basis for processing
As we operate in the UAE and Riyadh, KSA, we process personal data in accordance with applicable data protection laws. Depending on the circumstances and your location, we may rely on one or more of the following legal bases:
- Performance of a contract or steps prior to entering a contract
When we process your data to respond to your enquiry, prepare a quote, or provide catering services. - Legitimate interests
For example, to:- Follow up on leads,
- Improve and secure our Site,
- Understand how our services are used,
- Promote our services in ways that do not override your rights and interests.
- Consent
When required by law, we rely on your consent, for example:- For certain marketing communications via email or WhatsApp,
- For certain analytics or marketing cookies.
You may withdraw your consent at any time (see Section 9), but this will not affect the lawfulness of processing carried out before withdrawal.
7. Who we share your personal data with
We do not sell your personal data. We may share it with:
- Service providers (processors)
Trusted third parties that help us operate our business, including:- Hosting provider: SiteGround (hosting our Site and related services)
- Form system: Elementor (contact forms on our Site)
- Analytics providers: Google Analytics 4
- Marketing and advertising: Meta (via Meta Pixel)
- Email / newsletter service provider (used for sending marketing and transactional emails)
These providers may process personal data on our behalf and are contractually obliged to protect it and use it only according to our instructions and applicable law.
- Communication platforms
- WhatsApp (part of Meta) when you contact us via WhatsApp. Your relationship with WhatsApp is also governed by WhatsApp’s own terms and privacy policy.
- Professional advisers
- Lawyers, accountants, or consultants, where necessary to protect our legal rights or comply with legal obligations.
- Public authorities
- Where required by law, regulation, or court order, or to protect our rights, property or safety, or that of our customers or others.
8. International data transfers
Our service providers and technology platforms (such as hosting, analytics, email tools) may be located in or transfer data to countries outside of the UAE and Saudi Arabia, which may have different data protection laws.
Where required by applicable law, we take appropriate measures to protect your personal data when it is transferred internationally, such as contractual protections and technical safeguards.
9. Data retention
We retain your personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, and to comply with legal, accounting or reporting requirements.
In general:
- Enquiries and leads:
We typically retain enquiry and lead data for up to 2 years after our last interaction with you, unless a longer period is required by law or necessary for legal claims. - Catering customers / bookings:
Booking-related data may be kept for longer periods (for example, up to 5 years), to comply with financial and legal record-keeping obligations. - Marketing data (email / WhatsApp):
We keep your data for marketing purposes until you opt out/unsubscribe or we no longer need it for that purpose. - Analytics data:
Analytics data is generally retained in accordance with the retention settings of Google Analytics and Meta Pixel, after which it is aggregated or deleted.
We may retain some data in backup archives even after it is removed from active systems, for a limited period and subject to appropriate safeguards.
10. Your rights
Depending on the laws that apply to you, you may have some or all of the following rights in relation to your personal data:
- Access:
To request confirmation whether we process your personal data and to receive a copy of that data. - Correction:
To request that we correct or update inaccurate or incomplete personal data. - Deletion:
To request that we delete your personal data in certain circumstances (for example, where it is no longer needed for the purposes for which it was collected, and we do not need to keep it for legal reasons). - Restriction:
To request that we limit the processing of your personal data in certain cases. - Objection:
To object to certain processing, including processing for direct marketing. - Withdraw consent:
Where we rely on consent, you can withdraw it at any time. This will not affect processing that occurred before withdrawal. - Portability (where applicable):
To request a copy of certain personal data in a structured, commonly used and machine-readable format.
To exercise any of these rights, please contact us at catering@meatsandcuts.com and provide sufficient information to identify yourself and your request. We may need to verify your identity before responding.
If you believe we have not handled your personal data in accordance with applicable law, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
11. Direct marketing communications
You can control marketing communications from us as follows:
- Emails:
Click the “unsubscribe” link in any marketing email or contact us at catering@meatsandcuts.com. - WhatsApp or SMS:
Reply with a clear request to stop receiving marketing messages (e.g. “STOP”) or contact us via email.
We may still send you service-related messages (for example, about a booking or event you have with us) even if you opt out of marketing.
12. Security of your personal data
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration or destruction. These measures include:
- Secure hosting through reputable providers (e.g. SiteGround)
- Access controls and limited access to personal data on a need-to-know basis
- Use of encryption and security tools where appropriate
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Children’s privacy
Our Site and services are not intended for children under the age of 18, and we do not knowingly collect personal data from them.
If you believe that a child under 18 has provided us with personal data, please contact us at catering@meatsandcuts.com, and we will take steps to delete such information where required.
14. Third-party websites
Our Site may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal data.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
16. How to contact us
If you have any questions, concerns or requests about this Privacy Policy or our handling of your personal data, please contact us at:
Email: catering@meatsandcuts.com